Agenda: Identifying, Adapting and Adopting Best Practices in Corporate Community Involvement
(2.5 days, 3 credits)

Day One:

• Benchmarking history, purpose and definitions
• Types of benchmarking: internal, competitive, functional, generic
• Benchmarking process steps
• Benchmarking in the context of corporate community involvement
• Team formation and best practices exercise
• Process mapping and team activity

Day Two:

• Assessing organization readiness for managing change
• Benchmarking data collection methods and tips
• Benchmarking survey design and team activity
• Tips for conducting benchmarking interviews
• Exercise to collect data from class participants
• Exercise to collect data from panelists
• Class data collection around best
• Analyzing and presenting findings

Day Three:

• Team presentations on results of benchmarking exercises
• Selling recommendations to management
• Discussion of lessons learned and how to proceed back home
• Summary and adjourn

Register