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April 2007
Most Americans believe companies have a responsibility to help preserve the environment, according to the recently released 2007 Cone Consumer Environmental Survey. One-third of survey respondents (32%) report heightened interest in the environment compared to a year ago, and 93 percent believe companies have a responsibility to help preserve the environment.
What Americans Expect of Business
Americans are calling on companies to be proactive in their day-to-day operations when it comes to the environment. Concerns over packaging and transportation compete with pollution as an issue. Solid majorities support meaningful company actions including:
- Reducing pollution through office and manufacturing operations (71%)
- Designing products/packaging with more environmentally-friendly contents and minimal packaging (69%)
- Distributing and transporting products more efficiently (69%)
- Communicating environmental efforts to consumers and employees so each group can support those efforts (62%)
- Donating money to environmental causes (59%)
- Lobbying for environmentally-friendly policies (57%)
“Americans clearly have a heightened environmental consciousness, and their expectations now touch on a range of business practices,” explains Mike Lawrence, executive vice president of Corporate Responsibility, Cone LLC. “Companies need to have a credible environmental strategy that reaches across their operations if they expect to secure consumer trust and loyalty.”
Consumers Will Use Their Purchasing Power to Reward or Punish
The vast majority of Americans (91%) say they have a more positive image of a company when it is environmentally responsible. On the flip side, almost as many (85%) indicated they would consider switching to another company’s products or services because of a company’s negative corporate responsibility practices.
Among those Americans who report buying environmentally-friendly products, these items include:
- Products with recycled content (62%)
- Energy-efficient home improvements (56%)
- Cleaning supplies (48%)
- Organic or other third-party certified foods/beverages (24%)
- Energy-efficient cars (13%)
- Green apparel (10%)
In addition, many Americans report there are factors that would motivate them to pay more for environmentally-friendly products. These include:
- Saving money in the long-term (72%)
- Shopping convenience/readily available (63%)
- Health and welfare of future generations (63%)
Communicating the Impact
Advertising is the leading way Americans prefer companies communicate their social and environmental issues and practices (45%), but electronic communications, particularly via company Web sites, are growing in popularity. Communication by way of a company’s Web site now falls just behind advertising as the second leading outlet for social and environmental communication (41%), reinforcing the idea that as companies become more environmentally-friendly, their communications vehicles should too.
For more information about the 2007 Cone Consumer Environmental Survey, go to http://www.coneinc.com/content69.html.
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