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Competencies
In 2009 the Boston College Center for Corporate Citizenship worked with the Hay Group, one of the most respected firms in HR competency modeling, to launch an applied research initiative to help professionalize the corporate citizenship and community involvement fields with competency models for the leadership required to excel. These reports looks at the role, responsibilities and leadership competencies required for excelling in these fields. |
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Leadership Competencies for Corporate Citizenship
This report looks at the role and responsibilities of those leading the corporate citizenship function and the competencies needed to succeed in this position. While created specifically for the senior leadership role, this competency model can also serve as a useful guide for development of corporate citizenship professionals at all levels as they work to improve performance and advance their careers.
» Download Leadership Competencies for Corporate Citizenship (pdf; free registration and/or login required) |
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Leadership Competencies for Community Involvement
Community involvement leaders must have the competencies it takes to mobilize and engage a broad range of internal and external stakeholders to create innovative programs that leverage a business’ unique resources and capabilities to generate measurable value for both society and the company. This report looks at the role, responsibilities and leadership competencies required for developing, driving and implementing a 21st century corporate community involvement strategy.
» Download Leadership Competencies for Community Involvement (pdf; free registration and/or login required) |
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How to Read a Corporate Social Responsibility Report: A user’s guide
Whatever name they go by, corporate social responsibility reports seek to serve one essential purpose: they portray the relationship between a corporation and society. They seek to improve communications between the corporate world and the broader society within which companies report. This guide is intended to help those approaching CSR reporting for the first time, as well as those looking to deepen their understanding of what makes for a thorough CSR report. It will help readers, whatever their interests or experience, to identify quickly and easily the most valuable parts of these reports. Its focus is on CSR reporting as practiced by North American companies, but it is applicable to CSR reporting more generally as well. While this publication is a great resource on how to read a CSR report, it may be just as valuable for those looking for advice on how to write a CSR report.
» Download How to Read a Corporate Social Responsibility Report: A user’s guide (pdf; free registration and/or login required)
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The 2009 Community Involvement Index: Staying the Course
Community involvement is the cornerstone of most companies’ commitment to corporate citizenship and since 1995 the Boston College Center for Corporate Citizenship has been tracking the development of this work through periodic surveys on the community involvement practices of leading companies. Our 2009 Community Involvement Index, which is drawn from an online survey responded to by more than 300 companies, offers a snapshot of the community involvement field. As with corporate citizenship more generally, community involvement appears to be weathering the economic crisis remarkably well. Key findings from this research show that the integration of community involvement into the broader corporate citizenship strategy of the company continues to deepen as does the engagement of other internal and external stakeholders in building and delivering the company’s community involvement strategy and programs. Our findings also show that businesses continue to struggle with the challenge of demonstrating measurable social impact from their initiatives in the communities where they operate. The report provides insight into the state of the field and how companies are approaching this evolving function in today’s challenging business environment.
» Download the 2009 Community Involvement Index (pdf available to members only; login required) |
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The State of Corporate Citizenship 2009: Weathering the Storm
The 2009 State of Corporate Citizenship in the United States is the fourth biennial survey of the attitudes and actions of senior executives in small, medium and large businesses regarding corporate citizenship. The previous three surveys found that executives view corporate citizenship as a fundamental part of doing business but often allow aspirations to outpace actions. The 2009 survey explores in greater depth the challenges of integrating corporate citizenship into core business practices and how tough economic times have impacted these practices. For the first time we also explore how executives view new public policy challenges and their reaction to public expectations for better regulation of business.
» Download State of Corporate Citizenship 2009: Weathering the storm (pdf; free registration and/or login required) |
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Mapping Stakeholder Landscapes: The influence and impact of global stakeholders
Mapping Stakeholder Landscapes describes how stakeholder groups differ around the world and the need to balance the variation at the local level with interests shared globally. It examines nine countries: Chile, China, Germany, Italy, Mexico, the Philippines, South Africa, United Kingdom and United States. The report is the result of a one-year research project by the Global Education Research Network (GERN), a network of 12 global institutions, including the Boston College Center, focused on responsible business working together. Funded by the UPS Foundation, this is the second report on global corporate citizenship produced by the GERN.
» Download Mapping Stakeholder Landscapes (pdf; free registration and/or login required) |
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Mapping Success in Employee Volunteering: The Drivers of Effectiveness for Employee Volunteering and Giving Programs and Fortune 500 Performance
To help community involvement professionals steer their volunteer programs toward high community and company impact, this report presents an absolute and a relative benchmark of effectiveness for employee volunteering. The absolute benchmark consists of the Drivers of Effectiveness for Employee Volunteering and Giving Programs composed of the six practices or drivers that, according to existing research, generate community and company impact. The relative benchmark consists of findings from a survey of over 200 Fortune 500 companies that measured collective compliance with the drivers and identified best practices from high performers.
» Download Mapping Success in Employee Volunteering (pdf; free registration and/or login required) |
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Value of Social Reporting
The Boston College Center for Corporate Citizenship’s Institute for Responsible Investment examined the experiences and practices of seven companies in preparing social reports. That examination forms the basis of this overview report and seven separate case studies. This overview research focuses not on the social reports themselves, but rather on the process and outcomes of reporting: how companies prepare the reports, the effects of reporting on management practices, the changes companies expect to make in the future, and the lessons they have learned along the way. The researchers’ goal was to find whether and how companies found value in the reporting process, and whether and how their reports create value for internal and external readers.
» Download Value of Social Reporting (pdf; free registration and/or login required) |
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Value of Social Reporting Case Studies
The following case studies are part of the Boston College Center’s publication, Value of Social Reporting, which examined the experiences and practices of seven companies in preparing social reports. They are available only to members; login is required for download.
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Building Reputation Here, There and Everywhere
This joint report from the Boston College Center and Reputation Institute provides some baseline statistics on the public’s attitudes about companies in 27 countries, looks at factors that seem to be shaping views of corporate reputation and responsibility in these countries, and highlights at least some of the implications for managers with responsibilities in these areas.
» Download Building Reputation Here, There and Everywhere (pdf; free registration and/or login required) |
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How Virtue Creates Value for Business and Society
This report illustrates some of the ways that the most advanced companies have created value from their environmental, social, and governance programs. It also explains why such programs are so hard to assess quantitatively, and lays out a framework for how companies can develop programs strategically, meaningfully assess the value they create, and communicate that value internally and externally. It is based primarily on interviews with 20 companies from 11 industries, and a McKinsey Quarterly global survey of CFOs, investment professionals and corporate social responsibility and sustainability professionals.
» Download How Virtue Creates Value for Business and Society (pdf; free registration and/or login required) |
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Taking a Team Approach to Education Reform
Peggy Siegel, an expert on business partnerships in education reform efforts, offers her perspective on the role business must play to halt the continuing deterioration of the education system. Siegel looks at past business/education partnerships, what worked and what didn’t, and identifies the lessons they provide for tackling the 21st century challenge.
» Download Taking a Team Approach to Education Reform (pdf; free registration and/or login required) |
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Profile of the Practice
In this study, researchers investigate the structures and systems keyed to citizenship in a broad sample of mostly North America-based companies. The research focuses on two questions: How companies organize to meet the demands of corporate citizenship, and how they manage multiple and sometimes conflicting responsibilities to investors, suppliers, customers, employees, community groups and to society at large? From the responses of 330 companies, some trends emerge and the ambiguity associated with managing corporate citizenship was also confirmed.
» Download Profile of the Practice (pdf available to members only; login required) |
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Profile of the Practice Case Studies
The following case studies are part of the Boston College Center’s Profile of the Practice, which looks at how companies are managing corporate citizenship to incorporate it into existing organizational structure and management mechanisms. These profiles offer practitioners insider insight into the practice of corporate citizenship complete with success strategies and challenges to learn from.They are available only to members; login is required for download.
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The Methods Behind the Magic: Examining the practices of Atlanta’s exemplary employee volunteer programs
By several measures, including national awards and industry standards, Metro Atlanta employee volunteer programs are exemplary. This report summarizes the common practices of these high-performing employee volunteer programs based on submissions to the Corporate Volunteer Council of Atlanta awards program.
» Download The Methods Behind the Magic (pdf; free registration and/or login required) |
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Employee Volunteering/Giving Technology User Survey
Survey results of feedback from clients of technology vendors on their experiences as users. Includes background on how long companies used a vendor, types of services provided and scope of programs handled by the vendor. Also includes ratings on timeliness, accuracy, support, efficiency and value, as well as extensive comments and advice to others when considering a technology vendor.
» Download Employee Volunteering/Giving Technology User Survey (pdf; free registration and/or login required) |
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Employee Volunteering/Giving Technology Vendor Survey
Based on a survey that quizzed vendors of employee volunteering/giving technology applications about their services, this publication provides background information on vendors’ client bases and detailed information on their capabilities in supporting a wide range of programs. It also addresses the issues of user interface, customer service, administration and customization, quality control and security.
» Download Employee Volunteering/Giving Technology Vendor Survey (pdf; free registration and/or login required) |
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