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Corporate Citizenship and Community Involvement Research


Below is a list of recent research reports from the Center. Click here to see a complete list of all research reports.

Profile of the Practice 2013
This Profile of the Practice 2013 report analyzes corporate citizenship strategies, operational structures, and business practices of 231 companies. It suggests that management of corporate citizenship is advancing and continues to be formalized and integrated into business. We found that above-average industry performers are more likely to have a formal corporate citizenship department, a program led at the executive level, and higher budgets for corporate citizenship and charitable giving.

» Download Profile of the Practice Full Report. Click here
» Download Profile of the Practice Executive Summary. Click here
» Download Profile of the Practice Highlights. Click here

   

Value of Sustainability Reporting
The Center for Corporate Citizenship and EY produced the Value of Sustainability Reporting as a joint effort, and conducted a comprehensive survey that covered various aspects of an organization’s environmental, social, and governance (ESG) reporting. The survey was conducted in late February and early March of 2013, and included the cost and benefits of reporting, as well as making connections to financial performance.

» Download Value of Sustainability Executive Summary. Click here
» Download Value of Sustainability Full Report. Click here 

 
   

Profile of the Professionals 2013: Leading Across the Organization
The Profile of the Professionals 2013 looks at the job satisfaction, professional development, motivations, and compensation of people working in corporate citizenship roles. This year’s findings reflect the progress and pathways of those professionals working to advance corporate citizenship.

» Download Profile of the Professionals 2013 Report. Click here  

   

The State of Corporate Citizenship 2012
The 2012 State of Corporate Citizenship report is the Center's fifth biennial survey of the attitudes and commitments of business executives toward corporate citizenship. Executives surveyed issue a clear verdict - corporate citizenship delivers real business results. It doesn’t just make firms look good and employees feel good. It helps to achieve business goals such as increasing market share and managing risk.
» Download highlights from the State of Corporate Citizenship
» Center members: Download an Executive Summary Presentation of the State of Corporate Citizenship (members only; login required)
» Center members: Download the complete report: The State of Corporate Citizenship 2012 (members only; login required)

State of Corporate Citizenship 2012
   

Community Involvement Technology Vendor Survey 2013
This a member-only report providing insight from citizenship professionals who have worked with the vendors themselves. This report provides user experiences reviews, and advice from individuals who have used community involvement technology applications within the past two years.

» Download the Community Involvement Technology Vendor Survey 2013 (pdf available to members only; login required)

2012 Vendor Survey
   

Community Involvement Technology Vendors: An Overview
This is a free report that compiles information provided by 20 technology vendors about their capabilities and pricing. This report is in response to company requests for more and better information on the technology options for tracking employee volunteering and giving programs.

» Download the Community Involvement Technology Vendors: An Overview

2012 Vendor Survey
   

The 2011 Community Involvement Index: Focus on Results
In our super-connected era of transparency and increased scrutiny of business, community involvement is more than a nice thing to do. It’s an important part of doing business, as demonstrated by the increasing support it enjoys from top leadership. This is reflected in the findings of the Community Involvement Index survey, which show that most companies are working to increase the focus and impact of community involvement and to integrate the function more thoroughly with business strategy. This report provides information on how companies approach community involvement, how the function is organized and what strategies are employed to deliver social and business value.
» Download the 2011 Community Involvement Index (pdf available to members only; login required)

2011 CI Index

   

Profile of the Practice 2010
The structures and systems keyed to citizenship in a broad sample of mostly North America-based companies. A look at how companies organize to meet the demands of corporate citizenship, and how they manage multiple and sometimes conflicting responsibilities to investors, suppliers, customers, employees, community groups and to society at large.
» Download Profile of the Practice Executive Summary (pdf)
» Download Profile of the Practice (pdf available to members only; login required)

The following company snapshots are also available to members:

   

Profile of the Profession 2010: Corporate citizenship leaders for today and tomorrow
This report provides a snapshot of this profession, the role and responsibilities, of those within it. In addition to facts and figures on their backgrounds, positions and duties, this report explores what motivates today’s corporate citizenship professionals, what are the critical challenges they face and what it takes for them to succeed. This report also gives you a glimpse of the individuals behind the numbers, providing examples of a day in the life of a corporate citizenship professional and a portrait of the “typical” corporate citizenship professional.
» Download Profile of the Profession 2010 (pdf available to members only; login required)
» A free two-page summary of key findings is also available. Click here to download Profile of the Profession 2010 Key Findings

2010 Profile of the Profession
   

Competencies
In 2009 the Boston College Center for Corporate Citizenship worked with the Hay Group, one of the most respected firms in HR competency modeling, to launch an applied research initiative to help professionalize the corporate citizenship and community involvement fields with competency models for the leadership required to excel. These reports looks at the role, responsibilities and leadership competencies required for excelling in these fields.

   
 

Leadership Competencies for Corporate Citizenship
This report looks at the role and responsibilities of those leading the corporate citizenship function and the competencies needed to succeed in this position. While created specifically for the senior leadership role, this competency model can also serve as a useful guide for development of corporate citizenship professionals at all levels as they work to improve performance and advance their careers.
» Download Leadership Competencies for Corporate Citizenship (pdf; free registration and/or login required)

CC competencies

 

   
 

Leadership Competencies for Community Involvement
Community involvement leaders must have the competencies it takes to mobilize and engage a broad range of internal and external stakeholders to create innovative programs that leverage a business’ unique resources and capabilities to generate measurable value for both society and the company. This report looks at the role, responsibilities and leadership competencies required for developing, driving and implementing a 21st century corporate community involvement strategy.
» Download Leadership Competencies for Community Involvement (pdf; free registration and/or login required)

CI Competencies

 

   

How to Read a Corporate Social Responsibility Report: A user’s guide
Whatever name they go by, corporate social responsibility reports seek to serve one essential purpose: they portray the relationship between a corporation and society. They seek to improve communications between the corporate world and the broader society within which companies report. This guide is intended to help those approaching CSR reporting for the first time, as well as those looking to deepen their understanding of what makes for a thorough CSR report. It will help readers, whatever their interests or experience, to identify quickly and easily the most valuable parts of these reports. Its focus is on CSR reporting as practiced by North American companies, but it is applicable to CSR reporting more generally as well. While this publication is a great resource on how to read a CSR report, it may be just as valuable for those looking for advice on how to write a CSR report.
»
Download How to Read a Corporate Social Responsibility Report: A user’s guide (pdf; free registration and/or login required)
 

How to read a social report
   

The State of Corporate Citizenship 2009: Weathering the Storm
The 2009 State of Corporate Citizenship in the United States is the fourth biennial survey of the attitudes and actions of senior executives in small, medium and large businesses regarding corporate citizenship. The previous three surveys found that executives view corporate citizenship as a fundamental part of doing business but often allow aspirations to outpace actions. The 2009 survey explores in greater depth the challenges of integrating corporate citizenship into core business practices and how tough economic times have impacted these practices. For the first time we also explore how executives view new public policy challenges and their reaction to public expectations for better regulation of business.
» Download State of Corporate Citizenship 2009: Weathering the storm (pdf; free registration and/or login required)

State of Corporate Citizenship 2009
 
 

Mapping Stakeholder Landscapes: The influence and impact of global stakeholders
Mapping Stakeholder Landscapes describes how stakeholder groups differ around the world and the need to balance the variation at the local level with interests shared globally. It examines nine countries: Chile, China, Germany, Italy, Mexico, the Philippines, South Africa, United Kingdom and United States. The report is the result of a one-year research project by the Global Education Research Network (GERN), a network of 12 global institutions, including the Boston College Center, focused on responsible business working together. Funded by the UPS Foundation, this is the second report on global corporate citizenship produced by the GERN.
» Download Mapping Stakeholder Landscapes (pdf; free registration and/or login required)

Mapping Stakeholder Landscapes
   

Mapping Success in Employee Volunteering: The Drivers of Effectiveness for Employee Volunteering and Giving Programs and Fortune 500 Performance
To help community involvement professionals steer their volunteer programs toward high community and company impact, this report presents an absolute and a relative benchmark of effectiveness for employee volunteering. The absolute benchmark consists of the Drivers of Effectiveness for Employee Volunteering and Giving Programs composed of the six practices or drivers that, according to existing research, generate community and company impact. The relative benchmark consists of findings from a survey of over 200 Fortune 500 companies that measured collective compliance with the drivers and identified best practices from high performers.
» Download Mapping Success in Employee Volunteering (pdf; free registration and/or login required)

Mapping Success
 
 

Value of Social Reporting
The Boston College Center for Corporate Citizenship’s Institute for Responsible Investment examined the experiences and practices of seven companies in preparing social reports. That examination forms the basis of this overview report and seven separate case studies. This overview research focuses not on the social reports themselves, but rather on the process and outcomes of reporting: how companies prepare the reports, the effects of reporting on management practices, the changes companies expect to make in the future, and the lessons they have learned along the way. The researchers’ goal was to find whether and how companies found value in the reporting process, and whether and how their reports create value for internal and external readers.
» Download Value of Social Reporting (pdf; free registration and/or login required)

 
   

Value of Social Reporting Case Studies
The following case studies are part of the Boston College Center’s publication, Value of Social Reporting, which examined the experiences and practices of seven companies in preparing social reports. They are available only to members; login is required for download.

 
   

Building Reputation Here, There and Everywhere
This joint report from the Boston College Center and Reputation Institute provides some baseline statistics on the public’s attitudes about companies in 27 countries, looks at factors that seem to be shaping views of corporate reputation and responsibility in these countries, and highlights at least some of the implications for managers with responsibilities in these areas.
» Download Building Reputation Here, There and Everywhere (pdf; free registration and/or login required)

Reputation

 

   

How Virtue Creates Value for Business and Society
This report illustrates some of the ways that the most advanced companies have created value from their environmental, social, and governance programs. It also explains why such programs are so hard to assess quantitatively, and lays out a framework for how companies can develop programs strategically, meaningfully assess the value they create, and communicate that value internally and externally. It is based primarily on interviews with 20 companies from 11 industries, and a McKinsey Quarterly global survey of CFOs, investment professionals and corporate social responsibility and sustainability professionals.
» Download How Virtue Creates Value for Business and Society (pdf; free registration and/or login required)

Virtue
   

Profile of the Practice Case Studies
The following case studies are part of the Boston College Center’s Profile of the Practice, which looks at how companies are managing corporate citizenship to incorporate it into existing organizational structure and management mechanisms. These profiles offer practitioners insider insight into the practice of corporate citizenship complete with success strategies and challenges to learn from.They are available only to members; login is required for download.

 
   

The Methods Behind the Magic: Examining the practices of Atlanta’s exemplary employee volunteer programs
By several measures, including national awards and industry standards, Metro Atlanta employee volunteer programs are exemplary. This report summarizes the common practices of these high-performing employee volunteer programs based on submissions to the Corporate Volunteer Council of Atlanta awards program.
» Download The Methods Behind the Magic (pdf; free registration and/or login required)

Method Behind the Magic
   

Employee Volunteering/Giving Technology User Survey
Survey results of feedback from clients of technology vendors on their experiences as users. Includes background on how long companies used a vendor, types of services provided and scope of programs handled by the vendor. Also includes ratings on timeliness, accuracy, support, efficiency and value, as well as extensive comments and advice to others when considering a technology vendor.
» Download Employee Volunteering/Giving Technology User Survey (pdf; free registration and/or login required)

EmployeeVolunteeringGivingTechUserSurvey

 

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